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		Center Director -- Washington, DC [+] Expand	Washington, DC	Nov-17-08
	Brief summary of duties: 1. Maintain employer of choice for local center (Recruit And Retain) 2. Meet or exceed key performance indicators (Labor Cost, Practitioner Performance and Client Satisfaction) 3. Remove barriers for center manager/supervisor, interpreters, writers and center staff 4. Responsible for VRS, VRI and community services in the local market 5. Growth and maintenance of client, consumer and professional relationships in local market 6. Serve as a leader on the regional management team Areas of Responsibility: Work with Regional Director in planning strategic growth of the center Execute plan to achieve center growth (VRS, Community, VRI) Focus management objectives on center operations Supervise And Cross-train All Center Managers/Supervisors and Staff Manage performance reviews of Center Managers/Supervisors, Staff, and Practitioners Oversee the daily operations of the Center which may include Community Interpreting, CART, Video Interpreting, and Community Relations in conjunction with market analysis and growth objectives Manage all customer service/scheduling in daily operations Work closely with the schedulers in maintaining client service and satisfaction Coordinate with HR and Recruiting to recruit and hire interpreters for the Center Approve leave for all staff as needed Build and maintain relations with local community leaders Establish and grow the local community interpreting and CART market Provide direction to center managers/supervisors in the care and well-being of staff Provide accurate reports on Center utilization, efficiencies and quality Maintain direct contact with the Regional Director on all Center-specific issues Responsible for all center manager responsibilities when center supervisor position does not exist. Physical Requirements: Employees may experience the following physical demands for extended periods of time: 1. Sitting, standing and walking (95-100%) 2. Keyboarding (40-60%) 3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%) Work Environment: Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

		ASL / Spanish Interpreter [+] Expand	San Diego, El Paso, Long Beach, Corona, Tampa, Arizona, Puerto Rico	Nov-16-08
	Brief summary of duties: Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional sign language interpreting through video in a call center and live at various customer locations. Interpreters must possess fluent ASL and Spanish language skills, accurate interpreting skills, and thorough knowledge of and adherence to the RID Code of Profession Conduct. Duties and responsibilities include: Support and model the GoAmerica mission and values Provide interpreting services for Deaf and hearing consumers in a variety of community and video settings 1. Arrive to shifts and assignments on time and prepared for the work 2. Support colleagues with collaborative team interpreting 3. Exhibit professional and ethical behavior at all times 4. Seek Manager support for difficult interpreting situations 5. Provide stellar customer service to internal and external customers 6. Contribute to customer service and performance standards by providing top notch teamwork 7. Adhere to FCC regulations pertaining to VRS 8. Adhere to Center policies and procedures 9. Participate in annual Professional Development activities 10. Complete required paperwork and data entry in a timely fashion 11. Contribute to a supportive work environment with positive and creative participation 12. Operate a computer and peripherals for both PC and MAC with minimal assistance 13. Work effectively with minimal supervision 14. Other duties as assigned

		ASL / English Interpreter [+] Expand	Hawaii, San Diego, Las Vegas, Austin, Denver, Arizona, Minneapolis, Tampa, Atlanta	Nov-15-08
	Brief summary of duties: Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional sign language interpreting through video in a call center and live at various customer locations. Interpreters must possess fluent ASL and English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the RID Code of Profession Conduct. Duties and responsibilities include: Support and model the GoAmerica mission and values Provide interpreting services for Deaf and hearing consumers in a variety of community and video settings 1. Arrive to shifts and assignments on time and prepared for the work 2. Support colleagues with collaborative team interpreting 3. Exhibit professional and ethical behavior at all times 4. Seek Manager support for difficult interpreting situations 5. Provide stellar customer service to internal and external customers 6. Contribute to customer service and performance standards by providing top notch teamwork 7. Adhere to FCC regulations pertaining to VRS 8. Adhere to Center policies and procedures 9. Participate in annual Professional Development activities 10. Complete required paperwork and data entry in a timely fashion 11. Contribute to a supportive work environment with positive and creative participation 12. Operate a computer and peripherals for both PC and MAC with minimal assistance 13. Work effectively with minimal supervision 14. Other duties as assigned

		Center Supervisor, -- Richmond, VA [+] Expand	Richmond, VA	Nov-14-08
	Brief summary of duties: Oversee The Daily Operations Of The Center’s Community Interpreting Services market Oversee Interpreter Scheduling For VRS, Community and VRI Support PSC (scheduler) as Needed Work Directly With Management In Balancing Staff Resources For Community Scheduling, VRI and VRS Read, Analyze And Respond To All Reports From Ops Coordinators, PSC And Operations Work Closely With The Global/Local Community Scheduling And Corporate VRS Scheduling To Insure Effective Overall Operations Coordinate Training Of New Interpreters With The Training Dept Assist In The Recruiting Of New Interpreters Facilitate Communications With Practitioners And Staff Work Closely With Manager In Assuring An Employer-of-choice Work Environment Areas of Responsibility: High Level Maintain Employer of Choice in Communication Center (Manage and Retain) Meet or Exceed Key Performance Indicators (Practitioner Performance and Client Satisfaction) Supervise the Scheduling for VRS, VRI and/or Community services Remove Barriers for Interpreters Community/VRI Focused Supervisor will: 1. Supervise Community Interpreting Operations 2. Maintain Community Account Relationships and Assignments 3. Manage and maintain community services schedule Minimum Qualification Requirements: Extensive knowledge of the interpreting profession and the effective operations of a community interpreting services practice Bachelor’s degree in Business Administration or related field preferred 1 year supervisory experience preferred Have working knowledge of Word, Excel, Power Point, AOL IM service Excellent ASL and written/oral communication skills Experience with the Commonwealth of Virginia procurement system preferred Experience with contract creation, submission and maintenance required Flexible and enthusiastic willingness to work with constant change Demonstrated team building and people management skills Strong organizational, problem-solving and analytical skills Ability to identify & direct priorities per business needs Attentive to detail when planning and organizing projects Work well under pressure, while being a sensitive, supportive listener Demonstrated proficiency in leading, coaching, & mentoring others Basic clerical and office organizational skills Physical Requirements: Employees may experience the following physical demands for extended periods of time: 1. Sitting, standing and walking (95-100%) 2. Keyboarding (40-60%) 3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%) Work Environment: Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

		West Espanol Service- District Manager [+] Expand	West	Nov-10-08
	Brief summary of duties: Oversees Independent Hispanic/Latino Contractor relationships throughout a geographic district Under minimal supervision; engages and oversees the work of independent contractors who represent the company’s products and services to deaf consumers in local Latino communities. This position builds relationships, and promotes customer awareness and loyalty through effective outreach, marketing, sponsorships, and product support services. This job requires in-depth familiarity with the deaf community and Hispanic/Latino culture; knowledge of sales techniques, business operations, and management principles; and familiarity with sales channels for products and services that support the communication needs of deaf people. Areas of Responsibility: 1. Oversee the work of independent contractors who represent and support the company’s products and services to customers in local areas. 2. Train representatives on services, products, procedures, systems, technology, and customer training. Promote effective sales behaviors such as analyzing customer needs, qualifying customers, providing solutions, and ensuring customers understand products. 3. Communicate productivity goals, monitor contractors’ progress toward goals, and provide feedback on quality of work. 4. Perform community outreach. Build relationships within the deaf and hard of hearing communities, provide services to agencies and schools, and participate in a variety of Hispanic/Latino events. 5. Work with contractors to resolve customer service issues and to assist customers with technical issues. 6. Assist marketing team by traveling to tradeshows, events, and conventions. Network with attendees, and promote company products and services. 7. Gather lead information from events, and feed into a system that contractors can access. 8. Correspond with contractors on a daily basis using extensive email and videophone, and respond to issues or questions as they arise. Facilitate or attend daily conference calls with contractors to discuss issues, ideas, feedback, training and other matters. 9. Verify that contractors’ work is completed, and approve invoices, travel and expenses. Complete and process paperwork, and manage the standard contracting process. 10. Source and recruit new Hispanic/Latino contractors using a variety of means such as posters, agencies, schools, publications, networking, and outreach. Find good quality representatives who are comfortable with technology, possess leadership skills, and have strong connections throughout the deaf community. Enter into contracts with those who are best suited to represent products, and are willing to commit. 11. Serve as point of contact for company sponsorship, select sponsorship opportunities and enter into agreements. 12. Respond to escalated customer complaints, issues and questions. 13. Perform other duties and special projects as assigned. Minimum Qualification Requirements: 1. High School Diploma or G.E.D.; Associate’s degree (A.A.) or Bachelors Degree in Business Management or Communications related discipline, preferred. 2. Experience in sales and sales training. Supervisory experience is desirable. 3. Must be a self starter who can work independently without close supervision, and a self confident outreach professional who is comfortable approaching people in a variety of settings. 4. Knowledge of relay services, products and how they function. Solid comfort level in working with various technologies and using electronic communication tools and devices. 5. American Sign Language (ASL) proficiency, extensive knowledge of the deaf culture, and familiarity with products and services that support the communication needs of deaf and hard of hearing people. 6. Extensive knowledge of Hispanic/Latino cultural 7. Knowledge of and ability to use specialized software related to departmental operations, including Internet, spreadsheet, presentation, and word processing programs. 8. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. 9. Ability to communicate effectively, train contractors, present information and respond to questions from clients, customers, and managers. 10. Planning skills to establish priorities and meet objectives, plus the flexibility to work evenings and weekends, and handle last minute requests. 11. Ability to handle multiple, competing priorities and work effectively under pressure. 12. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. 13. Knowledge of departmental operations, and organizational policies, processes and procedures, and ability to establish and communicate goals and priorities. 14. Human relations skills to build effective working relationships with company staff, contractors, customers, community groups and individuals.

		Recruiting Operations Administrator [+] Expand	Rocklin, CA or Silver Spring, MD	Oct-30-08
	POSITION SUMMARY: The Recruiting Operations Administrator is responsible for supporting the Interpreter recruiting efforts of the company. They operate as an inside sales support to the Recruiting team. As such, the primary role and focus will be to ensure that the BOAT Database is cleansed and maintained, and the Recruiters are provided with all pertinent data and contact information to close jobs with candidates. The Recruiting Admin role is a partner to the recruiter assigned within a particular region. He/she will communicate on a regular basis with partnering recruiters in the field to assure pre-screening, offer letter production, and all closing paperwork is provided, processed and moving through the funnel. Reporting to the Recruiting manager, this role is a key connection point between the Recruiter, Regional Director, Center Manager and candidates. The Operations Administrator is expected to be an integral role and must expertly represent GoAmerica’s vision, culture, and values and be prepared to sell the company’s strengths in the pre, current and post interviewing process. KEY AREAS OF RESPONSIBILITY: Client Partnership: 1. The client here are the Regional Recruiters, Regional Directors, and Candidates – assure communication is very strong and clear when collecting paperwork, general data and/or setting up meetings. Works with HR Rep to keep accurate records of results across the country. 2. Helps organize hiring events and at times, will help on site to recruit and process candidates at events. Also log attendance, distribute necessary communication to invitees like RSVPs and directions if/when needed, etc. 3. Provides overall recruiting support to Recruiting Manager and Regional recruiters assigned to searches including coordinating all ad placements. 4. Responsible for Regional Recruiting travel arrangements 5. Responsible for conducting business in a consultative manner through communicating persuasively, influencing outcomes and when needed, closing candidates on offers to come to the company. 6. Collaborate across teams to support process improvements and the sharing of best practices. Program Management: 1. Advises CMs/RRs/RDs on ranges at offer time. 2. Manages all Employee Referral program for assigned regions (assures all information is accurate, bonus delivery timely, and 90-day bonus payouts are entered in to HRIS and payroll mechanisms. 3. Project Manages all paperwork delivery, processing and export to HRIS group for proper on-boarding and enrolling. 4. All resume and Application screening and posting to the “BOAT�. 5. Inputs candidate paperwork into the “BOAT�. 6. Checks references and runs Kroll Background checks. 7. Creates/sends offer letters to Recruiter or Center Manager. 8. Responsible for seeing that all interpreter jobs are posted accurately on company websites. 9. Prescreens and communicates all candidate responses from websites. 10. Manage internship programs. 11. Maintains accurate recruitment summaries and records. 12. Help Coordinate interviews at all phases of recruiting process which includes emails, schedule assessments, setting up/scheduling telephone, videophone and/or live interviews for all candidates. 13. Knowledge of benefits, bonus programs, incentives, best practices and daily operational tasks which involve Video and Community Interpreters. 14. Gather detailed interview feedback from I-Recruiters. 15. Upload all data into the database. Analytics: 1. In partnership with the search team, source candidates through data mining, cold calling, networking, career fairs, Internet postings, on-campus recruiting, and employee referrals. 2. Compile reports for openings, hires, and post hire summaries for hiring managers when appropriate. 3. Own the candidate database (BOAT), assist when needed, in phases that are outside of our ownership. 4. Research the identification of interpreter candidates in various regions across the Nation and populate the BOAT database with candidates at all times. 5. Will handle any other research related to employment. MINIMUM QUALIFICATIONS: 1. Bachelor’s degree in business, preferred 2. 3-5 years experience with administrative support 3. Highly organized 4. Advanced level Excel and other software programs 5. Able to troubleshoot computer/technology issues 6. Knowledge of sign language interpreter’s role and function 7. Understands proficiency needed to translate or interpret sign language 8. Respects expected ethical practices and professional codes of conduct that of a professional sign language interpreter. 9. Expert level communication skills/on phone and in person 10. Ability to source candidates through the latest technology offerings 11. Strong ability to build relationships with Hiring Managers and Recruiting Team 12. Familiarity with the deaf and hard of hearing culture a plus. 13. Helps to develop regional candidate hit lists. 14. Must have customer service attitude and carry out responsibilities in a very professional, customer service oriented manner. 15. Some travel may be required. PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for exteded periods of time: 1. Sitting, standing, and walking (95-100%) 2. Keyboarding (75%) 3. Viewing computer monitor, videophone and pager requiring close vision (40-60%) 4. May be required to set up booths at events, requiring balance and lifting up to (50 pounds), and may lift or move boxes (up to 10 pounds).

		Corporate Accounting Manager [+] Expand	Novato, CA	Oct-16-08
	Brief Summary of Duties: The Corporate Accounting Manager is responsible for ensuring that corporate transactions and consolidations are properly reflected in general ledger and that financial statements are prepared on a timely basis in accordance with GAAP. The Corporate Accounting Manager is also responsible for ensuring that SOX controls and reporting requirements placed on a public company are properly implemented and executed. Key Areas of Responsibility: 1. Establish the guidelines and calendar for accounting close process, monitor closing progress, ensure timely completion and adherence to calendar dates, including partnering with business units to drive seamless close process. 2. Develop reports that explain, interpret, and clarify the Company’s financial performance through the use of exception and variance reporting. Responsible for the monthly review of financial results and variance analysis as compared to budget, prior year, year-end, and prior quarter. 3. Oversee intercompany processes which include: month-end reconciliations and eliminations of intercompany balances, and administration of the corporate intercompany policy, 4. Oversee the preparation of all monthly, quarterly, and annual consolidated financial statements and provide review and signoff for all significant reconciliations and supporting documentation. 5. Consolidate financials of all subsidiaries including preparation of elimination & adjusting entries. 6. Increase efficiency, automation and process improvements surrounding the monthly close with the goal of reducing the number of days in the close cycle. 7. Responsible for the coordination of supporting documentation for the external audit and quarterly reviews, including developing a working relationship with the external audit firm to provide assurance that key accounting issues are resolved in a timely manner. 8. Assist in data gathering for annual audit testing fieldwork, and quarterly and annual SEC filings 9. Serving as the consolidation process owner for the Company’s SOX compliance program. 10. Stay apprised of accounting, planning, control, financial analysis and reporting developments 11. Prepare & analyze complex financial data (major transactions, acquisitions, etc.) and be able to present analyses and recommendations to management. 12. Maintain and project a positive customer service approach in all interactions with operations, and other internal departments. 13. Perform and manage special projects as required. Qualifications: 1. CPA required 2. Strong technical knowledge of US GAAP & FAS 3. Experience with Great Plains accounting software desired 4. Minimum seven years work experience in Finance/Accounting in a large company environment 5. Superior oral and written communication skills 6. Ability to work in a team environment with positive attitude 7. Highly organized and detail-oriented, proven ability to multi-task 8. Ability to handle confidential information with discretion 9. Ability to maintain focus in a fast-paced, entrepreneurial environment with many daily interruptions 10. Requisite level of computer skills necessary to execute the job functions effectively — MS Word, Excel, PowerPoint, etc.

		Staff Accountant [+] Expand	Rocklin, CA	Oct-16-08
	Brief summary of duties: The primary responsibility of the STAFF ACCOUNTANT is to support the Company’s day-to-day activities related to the general ledger, budget variances and capital assets of a large multi-state organization. This includes preparation of journal entries and monthly account reconciliations. Areas of Responsibility: 1. Prepare bank reconciliations and other general ledger account reconciliations monthly 2. Prepare journal entries to record activity throughout the month 3. Perform general ledger account analysis as assigned 4. Review general ledger expenditures and prepare variance reports 5. Perform intercompany reconciliations 6. Prepare sales and use tax returns 7. Prepare property tax returns 8. Assist in implementation of fixed asset and depreciation systems 9. Participate in creating procedure and performing analysis for capital project tracking 10. Assist in compiling working papers and support for annual audit fieldwork 11. Participate in month end closing 12. Work with internal and external auditors to ensure compliance with established controls, including development of documented procedures to meet Sarbanes Oxley requirements. 13. Maintain and project a positive customer service approach in all interactions with operations, customer contact center and other internal departments. 14. Perform and manage special projects and analysis Minimum Qualification Requirements: 1. Bachelors degree in accounting 2. 2+ years work experience in Finance/Accounting in a large company environment 3. Strong General Ledger experience 4. Experience with Great Plains accounting software desired 5. Strong written and verbal communication skills. 6. Self-motivating with strong attention to detail and highly organized. 7. Ability to multi-task and work independently. 8. Proven ability to meet tight deadlines under pressure 9. Ability to work in a team environment with positive attitude 10. Ability to maintain focus in a fast-paced, entrepreneurial environment with many daily interruptions 11. Requisite level of computer skills necessary to execute the job functions effectively — MS Word, Excel, PowerPoint, etc. 12. Knowledge of general accounting principles and procedures Physical Requirements: Employees may experience the following physical demands for extended periods of time: 1. Sitting, standing and walking (95-100%) 2. Keyboarding (40-60%) 3. Viewing computer monitor, and/or videophone, and/or pager requiring close vision (40-60%) Work Environment: Work is performed in a business office environment. Some travel to may be required.

		Outreach Representative [+] Expand	Various	Oct-10-08
	Position Description: 1. Outreaching into the community to obtain customers 2. Educating others about products and services 3. Installing products and following up with customer service 4. Retain customers’ loyalty 5. Other duties may be assigned as needed Minimum Qualification Requirements: 1. Active in the community & energetic team player 2. Highly motivated, honest and committed 3. Knowledge and comfortable with teaching others /providing technology support 4. Effective teaching and communication skills 5. Able to produce reports regarding installation, feedback, etc 6. Good time management skills & is willing to work a variety of hours Experience with the following is a plus: 1. Troubleshooting any issues that may arise 2. Computer & Software literacy 3. Dlink or any other video phone devices 4. Work ethics and confidentiality of customers 5. Welcoming and enthusiastic personality Features of being an outreach representative: 1. Great pay 2. Satisfying Incentives 3. Flexible schedule 4. Traveling 5. Opportunities to work on your skills

		District Manager - Outreach -- Seattle [+] Expand	Seattle, WA	Oct-9-08
	POSITION SUMMARY: Under minimal supervision; engages and oversees the work of independent contractors who represent the company’s products and services to deaf consumers in local communities. This position builds relationships, and promotes customer awareness and loyalty through effective outreach, marketing, sponsorships, and product support services. This job requires in-depth familiarity with the deaf community and culture; knowledge of sales techniques, business operations, and management principles; and familiarity with sales channels for products and services that support the communication needs of deaf people. Duties and Essential Job Functions: * Oversee the work of independent contractors who represent and support the company’s products and services to customers in local areas. * Train representatives on services, products, procedures, systems, technology, and customer training. Promote effective sales behaviors such as analyzing customer needs, qualifying customers, providing solutions, and ensuring customers understand products. * Communicate productivity goals, monitor contractors’ progress toward goals, and provide feedback on quality of work. * Perform community outreach. Build relationships within the deaf and hard of hearing communities, provide services to agencies and schools, and participate in a variety of events. * Work with contractors to resolve customer service issues and to assist customers with technical issues. * Assist marketing team by traveling to tradeshows, events, and conventions. Network with attendees, and promote company products and services. * Gather lead information from events, and feed into a system that contractors can access. * Correspond with contractors on a daily basis using extensive email and videophone, and respond to issues or questions as they arise. Facilitate or attend daily conference calls with contractors to discuss issues, ideas, feedback, training and other matters. * Verify that contractors’ work is completed, and approve invoices, travel and expenses. Complete and process paperwork, and manage the standard contracting process. * Source and recruit new contractors using a variety of means such as posters, agencies, schools, publications, networking, and outreach. Find good quality representatives who are comfortable with technology, possess leadership skills, and have strong connections throughout the deaf community. Enter into contracts with those who are best suited to represent products, and are willing to commit. * Serve as point of contact for company sponsorship, select sponsorship opportunities and enter into agreements. * Respond to escalated customer complaints, issues and questions. Perform other duties and special projects as assigned. MINIMUM QUALIFICATIONS: 1. High School Diploma or G.E.D.; Associate’s degree (A.A.) or Bachelors Degree in Business Management or Communications related discipline, preferred. 2. Experience in sales and sales training. Supervisory experience is desirable. 3. Must be a self starter who can work independently without close supervision, and a self confident outreach professional who is comfortable approaching people in a variety of settings. 4. Knowledge of relay services, products and how they function. Solid comfort level in working with various technologies and using electronic communication tools and devices. 5. American Sign Language (ASL) proficiency, extensive knowledge of the deaf culture, and familiarity with products and services that support the communication needs of deaf and hard of hearing people. 6. Knowledge of and ability to use specialized software related to departmental operations, including Internet, spreadsheet, presentation, and word processing programs. 7. Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. 8. Ability to communicate effectively, train contractors, present information and respond to questions from clients, customers, and managers. 9. Planning skills to establish priorities and meet objectives, plus the flexibility to work evenings and weekends, and handle last minute requests. 10. Ability to handle multiple, competing priorities and work effectively under pressure. 11. Basic mathematical skills including the ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. 12. Knowledge of departmental operations, and organizational policies, processes and procedures, and ability to establish and communicate goals and priorities. 13. Human relations skills to build effective working relationships with company staff, contractors, customers, community groups and individuals. CERTIFICATES REQUIRED: Some positions may require valid State Driver’s License. PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time: 1. Sitting, standing and walking (95-100%) 2. Keyboarding (40-60%) 3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%) 4. May be required to set up booths at events, requiring balance and lifting up to (50 pounds), and may lift or move boxes (up to 10 pounds) WORK ENVIRONMENT: Work is performed in a business office environment. Frequent travel to company, customer and vendor sites, including some that are out of state is required.

		Communication Center Supervisor - San Diego [+] Expand	San Diego, CA	Oct-7-08
	Brief summary of duties: Oversee The Daily Operations Of The Center Conduct The Daily Reviews Of Interpreter Performance Maintain Constant Contact With The Ops Coordinator For VRS Oversee Interpreter Scheduling For VRS, Community and VRI Support PSC (scheduler) as Needed Work Directly With Management In Balancing Staff Resources For Community Scheduling, VRI and VRS Read, Analyze And Respond To All Reports From Ops Coordinators, PSC And Operations Work Closely With The Global/Local Community Scheduling And Corporate VRS Scheduling To Insure Effective Overall Operations Provide Support As Needed On The Communication Center Floor Coordinate Training Of New Interpreters With The Training Dept Assist In The Recruiting Of New Interpreters Facilitate Communications With Practitioners And Staff Work Closely With Manager In Assuring An Employer-of-choice Work Environment Areas of Responsibility: High Level Maintain Employer of Choice in Communication Center (Manage and Retain) 1. Meet or Exceed Key Performance Indicators (Practitioner Performance and Client Satisfaction) 2. Supervise the Scheduling for VRS, VRI and/or Community services 3. Remove Barriers for Interpreters If VRS Focused: 1. Supervise the Coordination with VRS Ops Coordinator 2. VRS Floor Supervisor 3. Manage daily, weekly, and monthly schedule If Community/VRI Focused: 1. Supervise the Community Interpreters 2. Maintain Community Account Relationships and Assignments Manage and maintain community services schedule Minimum Qualification Requirements: RID CI/CT, CSC, CDI or ACCI Level IV, NAD Level V with a minimum of 5 years interpreting in a variety of settings 1 year supervisory experience preferred Have working knowledge of Word, Excel, Power Point, AOL IM service, (Mac systems a plus) Excellent ASL and written/oral communication skills Dependable in completing assignments Committed to timeliness and attendance Flexible and enthusiastic willingness to work with constant change Demonstrated team building and people management skills Strong organizational, problem-solving and analytical skills Ability to identify & direct priorities per business needs Attentive to detail when planning and organizing projects Work well under pressure, while being a sensitive, supportive listener Demonstrated proficiency in leading, coaching, & mentoring others Basic clerical and office organizational skills Physical Requirements: Employees may experience the following physical demands for extended periods of time: 1. Sitting, standing and walking (95-100%) 2. Keyboarding (40-60%) 3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%) Work Environment: Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

		Call Center Admin/Scheduler [+] Expand	Minneapolis, MN	Oct-1-08
	ESSENTIAL JOB FUNCTIONS: Reporting to the Call Center Supervisor or Center Manager. The Call Center Admin Assistant/Scheduler is responsible for satisfying company objectives by providing superior analysis and scheduling to ensure an efficient and effective operation. In a courteous and professional manner the incumbent will schedule staff and independent contractors via personal contact, with an eye to minimizing travel costs, maximizing efficiencies without sacrificing established safe work practices. This position will also be responsible for processing paperwork and doing basic data entry for specified call center reports and functions. JOB REQUIREMENTS: 1. Schedule interpreters (staff as well as independent contractors) to ensure appropriate coverage for call center work loads, community interpreting assignments and various internal interpreting needs. 2. Maintain database of current, qualified, trained freelance interpreters available for VRS, VRI and Community Interpreting 3. Keep Call Center Supervisors promptly and fully informed of all problems or unusual situations related to scheduling 4. Provide Data entry and other organizational support to the Call Center Supervisor 5. Support other members and functions of the scheduling department 6. Perform other related duties and/or special projects as required Minimum Qualification Requirements: 1. 2 years experience in work force scheduling 2. Expertise using databases 3. Proficient in the use of Windows and Microsoft Office with an emphasis on Excel 4. Basic Data Entry skills 5. Knowledge of RID/NAD and other interpreting issues 6. Ability to cope with and thrive in a fast-paced environment 7. Good organizational and communication skills 8. Strong attention to detail 9. Able to work with minimal supervision 10. Must be self motivated and a quick learner 11. Strong team player 12. Knowledge of American Sign Language and Deaf Culture, preferred

		Marketing and Events Director [+] Expand	Novato, CA or Rocklin, CA	Oct-1-08
	Areas of Responsibility: Work with the Marketing Business Manager to ensure execution of the Marketing Plan. Develop and implement the marketing communications plan to ensure lead and exposure goals are met for all of the Companys lines of business. Manage media buys and inventory to ensure maximized ROI. Develop and implement a department work order process to ensure operational efficiency and timeline for the design and event teams. Coordinate all marketing communications efforts to ensure they are delivered on time and on budget. Develop and oversee the execution of the companys internal and external event strategy, managing all events to achieve lead goals. Enforce brand guidelines and brand promise to ensure consistency in all Marketing materials and design elements. Coordinate web activities and web strategy to ensure maximum channel performance. Track, measure, and report marketing channel performance to manage media buy efficiently. Manage the execution of email and electronic campaign delivery. This position is responsible for all lead acquisition programs delivered to the sales organization. Minimum Qualification Requirements: Experience partnering with product development and user interface designers preferred Experience in brand management that includes: Substantial experience and demonstrated success in conceiving and executing event strategies and plans, directly and with a team Budget management Online and offline marketing Creation and execution of marketing plans. Ability to effectively lead and manage external creative agencies. Ability to translate customer insight and marketing planning into effective lead generation programs Ability to manage multiple projects simultaneously. Strong creative problem-solving and analytical skills Excellent verbal, written, visual/presentation and interpersonal communication skills Ability to effectively present plans, strategies, and results to executive level Proven track record of success leading cross-functional teams. Strong results orientation and decision making skills: take-charge attitude and champion of innovative ideas. Requires a Bachelors degree, MBA preferred Work Environment: Work is performed in a business office environment.

		Web Strategy Manager [+] Expand	Novato, CA or Rocklin, CA	Sep-24-08
	Brief summary of duties: Lead the web marketing strategy and development for Company under the direction of the Marketing Director and in partnership with the Marketing Dept. Areas of Responsibility: 1. Plan and direct the production of website editorial content, ensuring that it reflects best practices, is timely, user-centric, engaging and aligned to the company’s objectives and marketing strategy. 2. Understand top clients, their goals and direction. 3. Understand customers, their tasks and preferences. 4. Lead projects (including launches) to maximize client and customer satisfaction. 5. Work with stakeholders to establish editorial calendar for updating & refreshing content, acting as the site producer. 6. Work with design and content/editing resources to develop page mock-ups to hand off to developer 7. Refine processes involving client and web interaction Minimum Qualification Requirements: 1. BA/BS degree and a minimum of 4 years of experience in Web development, program management and/or team leadership. 2. The role requires a high level of web expertise and experience, coupled with excellent client management skills. 3. Ability to interface with director-level personnel to discuss web strategy 4. Ability to project manage multiple, complex web activities at once 5. Excellent presentation, communication, negotiation, influence and collaboration skills are required. 6. The role requires a high level of web expertise and experience, coupled with excellent client management skills. Work Environment: Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

		Help Desk Technician [+] Expand	Silver Spring, MD; Rocklin, CA	Sep-15-08
	PC support, desktop support, software support, account add/move/changes, basic network support. Resolve tickets at other facilities. Areas of Responsibility: Independently analyze and troubleshoot computer and system issues Minimum Qualification Requirements: 5 plus years providing support for PCs laptops, servers and networks. Able to administer Windows accounts, Active Dir, Exchange MCSE Great communicator Experience with the following is a plus: Dell hardware, MS Server, VPNs Cisco phones Physical Requirements: Employees may experience the following physical demands for extended periods of time: Sitting, standing and walking (95-100%) Keyboarding (40-60%) Viewing computer monitor, videophone, and pager requiring close vision (40-60%) Work Environment: Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

		Network Security Engineer [+] Expand	Rocklin, CA	Sep-15-08
	Brief summary of duties: This position is for an experienced Network Security Engineer responsible for planning, implementation, enhancement, maintenance or operational support of simple and advanced complex data networks as well as the security aspects of such networks including policy-based changes, incident mitigation and network-wide security assessments. Candidate must be able to hit the ground running as a team-player but also able to independently and effectively manage time with a priority-shifting workload under minimal supervision. Must be able to learn new technologies quickly. Some road time, excellent customer interaction skills and occasional scheduled off-hours service for upgrades & maintenance will be required. Must be customer-service-minded and tactful when dealing with customers and all levels of management. Attention to detail is vitally necessary including the ability to independently follow-up on details until a problem is resolved. Required knowledge, skill, and abilities: 1. Sharp analytical skills to identify complex security problems at the network, system and app layers 2. Knowledge and experience with LAN, WAN and other network operations, troubleshooting and design 3. Knowledge of data protocols, architectures, standards, addressing, routing, switching and data security 4. Experience configuring Cisco network devices, specifically Cisco PIX/ASA firewall, IOS routers/switches 5. Experience configuring IDS/IPS, ACS; non-Cisco antivirus/antispam systems 6. Familiar with security requirements under HIPAA, GLBA, SOX, PCI and other regulatory compliance 7. Experience with penetration testing, ethical hacking, security assessments 8. A working knowledge of incident handling, log analysis, shell scripting, encryption, application security 9. Familiar with attack methods of SQL injection, cross-site scripting, rootkits, botnets 10. Familiar with wireless security, WEP vs. WPA/WPA2, PEAP/EAP, rogue hunting, AirMagnet, NetStumbler 11. Experience writing documentation including configurations, Visio maps, procedures and manuals 12. Experience with diagnostic and NMS applications such as sniffers and a SNMP-based monitoring tools 13. Knowledge of remote access, VPN, two-factor authentication, SSO, RADIUS, LDAP 14. Knowledge of information security management, data integrity methods and disaster recovery 15. Working knowledge of cryptographic standards such as IPSEC, PKI and certificates Minimum Qualification Requirements: 1. Bachelor’s Degree or equivalent Industry experience 2. 3-5 years of equivalent experience in Information Systems, and have a minimum of 2 years experience contributing to network administration 3. Cisco Certified - CCNA or better 4. Working knowledge of appropriate network technology and network applications such as TCP/IP, LAN and WAN setup, routing protocols e.g. BGP and CISCO routers, switches and firewalls 5. Knowledge of computer/network systems infrastructure requirements and standards 6. Knowledge of computer security systems, applications, procedures, and techniques 7. Ability to communicate technical information to non-technical personnel 8. Strong interpersonal and communication skills 9. Strong Documentation skills 10. Strong organizational skills 11. Positive attitude and be able to work in a team environment 12. Must be willing to travel Experience with the following is a plus: 1. Knowledge of H.323 and/or SIP technology 2. H.323/SIP connectivity through Firewalls 3. QoS 4. Video Conferencing MCUs 5. Linux Administration and scripting experience recommended Physical Requirements: Employees may experience the following physical demands for extended periods of time: 1. Sitting, standing and walking (95-100%) 2. Keyboarding (40-60%) 3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%) Work Environment: Work is performed in a business office environment. Some travel to company, customer and vendor sites, including some that are out of state may be required.

		Manager Corporate Communications [+] Expand	Novato, CA	Sep-4-08
	Brief summary of duties: Under minimal supervision, oversees marketing-related communications across the company, assisting in branding and product decisions and ensuring that the company image and messages remain consistent regardless of medium, brand, product or service. This position also provides interdepartmental support for others, ensuring that all written and visual content represents the company’s interests. This job requires knowledge of marketing fundamentals and product branding, strong communication skills for developing compelling messages and presenting ideas to a variety of audiences, and the ability to customize materials for delivery using a variety of electronic and other media. Areas of Responsibility: 1. Research, develop and produce a wide variety of high quality written product and marketing materials that represent the company to its consumers, employees and communities. Materials include customer announcements, documentation, collateral copy, landing page copy, web site page copy, vlog scripts, white papers, customer success stories, and internal employee newsletters. 2. Gather and write articles for the company-wide newsletter; design layout and coordinate distribution. 3. Work with other departments to gather information for communication plans, product marketing strategies and roadmaps; and generate written and visual content for company directives. 4. Coordinate the planning, development and execution of communication strategies for new products; reinforce product branding and support marketing messages. 5. Develop content for the company’s product and services websites; customize for anticipated audiences, and collaborate with Web Designer so message is clear and to the point, and supports the overall web design. 6. Select editorial content for company web sites; manage relationships with outside contributors, and edit and distribute contributors’ work. Coach authors on standards and deadlines, scope new topic categories, and qualify authors to write for new categories. 7. Prepare scripts and other materials to support employees in introducing new products and enhancements. Prepare presentation materials, training decks and speeches for internal and external use. 8. Maintain consistency, accuracy, and structure among all printed and online material for both internal users and customer audiences. 9. Participate on marketing teams in the development of advertising campaigns, marketing initiatives, events, web sites and video. 10. Prepare video scripts for channel I features, FCC orders and rulings, and other breaking news. 11. Maintain familiarity with business objectives, content, and the use of computers and other media to present information and interact with users. 12. Perform other duties and special projects as assigned. Minimum Qualification Requirements: 1. Associate’s degree or comparable related experience; Bachelor’s Degree in a communications related field, strongly preferred. 2. At least 3 years of experience in marketing, communications, teaching or a related field. 3. Demonstrated ability to develop from concept to completion, a variety of written communication materials, using a variety of media. 4. Advanced written and oral or signed communication skills, with ability to customize language and style to specific audiences and topics. 5. Familiarity with marketing strategies and the ability to effectively describe and promote company services and products. 6. A solid understanding of the deaf and hard of hearing communities, including advocacy organizations, community influencers, dealers; and their equivalents in the online deaf community, such as newsgroups and message boards. 7. Precise articulation of both English and American Sign Language (ASL). 8. Effective presentation and interpersonal skills, and the ability to work collaboratively with teams and facilitate meetings and discussions. 9. Flexibility to manage multiple projects with competing deadlines, and respond to shifting priorities. 10. Proficiency in using applications related to departmental operations including instant messaging, database, Internet, spreadsheet, presentation, word processing, and video editing programs. 11. Human relations skills to build effective working relationships with staff, customers, community groups and other individuals. 12. Demonstrated detail orientation; and organizational, problem solving and common sense skills. Physical Requirements: Employees may experience the following physical demands for extended periods of time: 1. Sitting, standing and walking (95-100%) 2. Keyboarding (40-60%) 3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%) Work Environment: Work is performed in a business office environment.

		Financial Analyst [+] Expand	Novato, CA	Aug-31-08
	Areas of Responsibility: 1. Develops and maintains spreadsheets and analyses for a variety of financial applications including financial statements, reports, budgets, and forecasts. 2. Identifies, tracks and calculates expenses, charges and costs; recommends the most equitable allocation of expenses and prepares analysis of actual versus projected expenses/costs. 3. Drive all weekly, monthly, quarterly and annual FP&A processes to ensure financial objectives are met 4. Implement financial reporting and forecast packages to drive financial discipline and accountability 5. Prepare timely executive financial reports to track revenue, gross margin, operating expenses and other key performance metrics 6. Assist in defining monthly and quarterly actual vs. budget/forecast variance analysis while working with senior mgt. to evaluate and drive corrective action when necessary 7. Identify and analyze financial and business operation trends to drive objective decision making processes 8. Assist in the preparation of quarterly business reviews and other management presentations 9. Perform ad hoc reporting and assist FP&A group in special projects and analysis as required Minimum Qualification Requirements: 1. BA/BS degree in Finance/Accounting, MBA preferred 2. A minimum of 3+ years in divisional finance support 3. Superior analytical skills, combined with excellent business judgment and ability to communicate with senior management level personnel 4. Very strong system skills including Excel and other MS office applications 5. Organized, detail oriented individual with ability to multi-task and maintain accuracy of information 6. Strong project management skills and customer service focused 7. Strong written and verbal communication skills are required to interface with customers and employees effectively

		Call Center Director [+] Expand	Rocklin, CA	Aug-29-08
	Brief summary of duties and responsibilities: 1. Execute plan to support the growth of the customer care department for consistency of customers’ experience 2. Supervise and cross-train all customer care managers, supervisors and staff 3. Manage the daily performance reviews of customer care managers, supervisors and staff 4. Oversee the daily operations of the customer care department which may include support for community interpreting, video interpreting and text relay 5. Approve the scheduling of all representatives in all operational areas 6. Coordinate with hr to recruit and hire customer care representatives 7. Build and maintain relations with corporate leaders 8. Provide direction to the customer care managers, supervisors and representatives 9. Facilitate support and development of company culture 10. Focus management objectives on customer care operations 11. Plan with the help of the vice president of marketing on the strategic growth of the customer care department 12. Manage the daily performance reviews of customer care representatives 13. Approve the scheduling of all customer care representatives in all operational areas 14. Coordinate with hr to recruit and hire customer care representatives for the customer care 15. Approve leave for all customer care representatives as needed 16. Provide direction to the customer care managers, supervisors and customer care representatives 17. Provide accurate reports on customer care utilization, efficiencies and quality 18. Maintain direct contact with the regional director on all customer care -specific issues 19. Responsible for customer care supervisor/manager responsibilities, when customer care supervisor/manager person does not exist 20. Direct process development for improving departmental efficiency 21. Implement performance improving systems Minimum Qualification Requirements: 1. Bachelors Degree in Business management 2. 5-10 years management experience 3. Fluent in American Sign Language 4. Video Relay Consumer products experience 5. Demonstrated leadership in fast paced environment with high degree of changes 6. Ability to develop and motivate employees with strong team orientation 7. Excellent communication, telephone and writing skills (technical and nontechnical) 8. Critical thinking skills to enable decision making at this level 9. Strong detail orientation and customer focus Physical Requirements: Employees may experience the following physical demands for extended periods of time: 1. Sitting, standing and walking (95-100%) 2. Keyboarding (40-60%) 3. Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

		Outbound Marketing Group Sales Representative [+] Expand	Rocklin, CA	Aug-28-08
	Brief summary of duties: The Outbound Marketing Group Department is seeking sales driven, self-motivated Outbound Marketing Group Representatives! The OMG Department provides community, advocacy, and leading quality products & services for Community Interpreting Services. Under supervision of the Outbound Marketing Group supervisor, the OMG representative will provide high levels of sales functions for GoPurple Services. Areas of Responsibility: Come and join our team to assist in generating outbound calls using our video relay system to contact potential customers. The OMG Representative is expected to maintain on phone solicitation of potential customers in constructively manner. The employee must be able to remain focused and work effectively, efficiently and cheerfully under such circumstances. The OMG representative will be responsible to organize, validate, update, and standardize the current sales leads in database. The goal of the OMG representative is to maintain the qualified leads for the Hands on Sign language Services department that was given by OMG Supervisor. Responsibilities include researching potential businesses, gathering documentation, and contacting consumers on a regular basis. Minimum Qualification Requirements: Excellent verbal, video-phone, written and keyboard communication skills (technical and non-technical) are required. 1. Strong decisions making and problem solving skills. 2. Detailed skills and customer focused. 3. Ability to manage and prioritize multiple tasks. 4. Provide solutions to problems according to standard HOVRS protocol and rules. 5. Expected to participate in team projects and to establish and maintain a positive working relationship with peers and other co-workers. 6. Perform miscellaneous duties as may be assigned. 7. Excellent communication, video-phone, and writing skills (technical and non-technical) are required. 8. Fluent in ASL. 9. Critical thinking skills to enable decision making at this level. 10. PC computer proficiency required. 11. Strong decision making and problem solving skills. 12. Strong detail orientation and customer focus. 13. Strong team orientation. 14. Microsoft Excel proficiency preferred.

		Sr. HR Generalist [+] Expand	Silver Spring, MD	Aug-15-08
	The Senior Human Resource Generalist will work across a region serving as a business partner to assigned Managers to ensure overall human resource goals and objectives are met. This position will be responsible for the day to day administration, communication, and implementation of all human resource activities in their region, including employee relations, training and development, compensation, recruiting and performance management. This position also serves as the advisor, coach and partner to the management team and employees within their region. The Senior HR Generalist will work with the HR Manager to develop and execute HR strategies and plans that meet the overall department and business priorities. Areas of Responsibilities: 1. Leads and provides overall support for various HR disciplines. 2. Acts as a business partner to leadership team and provides guidance and counsel as necessary. 3. Actively participates in the design and rollout of company-wide HR initiatives and programs 4. Develop appropriate and effective communications to employees on human resources programs and initiatives throughout the company. 5. Provides overall employment coaching and counseling in all HR related processes and procedures. 6. Consults with employees and managers on employee relation issues. 7. Represent HR leadership to organization and models Companys core values. 8. Enhances communication between employees-management and be the eyes, ears and conscious of assigned region 9. Provides advice, assistance and follow-up on company policies, procedures, and practices to employee and Management Teams 10. Receives or initiates communication to and from managers, supervisors and employees about various HR functions. 11. Documents, analyzes, and takes appropriate action based upon all available and relevant information under general direction of Human Resources Manager. 12. Stays abreast of changing legislation impacting Human Resources functions 13. Promote employee involvement and excitement about business and culture. 14. Other duties as assigned. Minimum Qualifications: 1. 6-9 years in progressively responsible HR Generalist roles 2. HR Management experience preferred. 3. Bachelors degree in Human Resources or related filed or equivalent work experience. Ability to manage process and people across multi-state locations 4. Ability to travel (up to 15%) and be physically and otherwise present. 5. Broad-base exposure to all Human Resources areas (including recruiting, salary administration, benefits, employment law, training and development) 6. Strong working knowledge of federal and state employment laws; experience with multi-state locations law desired. 7. Proven track record building strong working relationships with internal clients in multi-office locations. 8. Strong communication skills 9. Excellent organizational, interpersonal and customer service skills. 10. High level of integrity, ability to maintain confidentiality and deal with sensitive information in a professional manner 11. Proven track record managing/analyzing/reconstructing HR process, programs and procedures. 12. Start-up experiencing building HR systems a plus CERTIFICATES REQUIRED: Professional in Human Resources (PHR) preferred.

		Sr. Financial Analyst [+] Expand	Novato, CA	Aug-14-08
	The Senior Financial Analyst will be responsible for driving financial leadership and support to business partners. Areas of Responsibility: 1. Perform as a key business partner to executives/senior management. 2. Drive all weekly, monthly, quarterly and annual FP&A processes to ensure financial objectives are met 3. Develop and implement financial reporting and forecast packages to drive financial discipline and accountability 4. Prepare timely executive financial reports to track revenue, gross margin, operating expenses and other key performance metrics 5. Define monthly and quarterly actual vs. budget/forecast variance analysis while working with senior mgt. to evaluate and drive corrective action when necessary 6. Identify and analyze financial and business operation trends to drive objective decision making processes 7. Assist in the preparation of quarterly business reviews and other management presentations 8. Participate in the development of strategic business plans and the development of action plans including identification of objectives and strategies. 9. Perform ad hoc reporting and assist FP&A group in special projects and analysis as required Minimum Qualification Requirements: 1. BA/BS degree in Finance/Accounting, MBA preferred A minimum of 5+ years in divisional finance support 2. Superior analytical skills, combined with excellent business judgment and ability to communicate with senior management level personnel 3. Very strong system skills including Excel and other MS office applications 4. Organized, detail oriented individual with ability to multi-task and maintain accuracy of information Strong project management skills and customer service focused 5. Strong written and verbal communication skills are required to interface with customers and employees effectively

		Program Manager [+] Expand	Novato, CA	Jul-22-08
	The Program Manager drives development and release of new relay products, services and programs; ensures that cross-company approvals are obtained, and then manage the product's creation through execution; guide cross-functional teams including product management, product development, technology, operations, business development, product and brand marketing, and sales through each step of development and beyond to the evolution of new and existing products. The Program Manager function includes a significant project management component, which includes the following: creates, and coordinates all interdepartmental task elements for internal and external projects driven by business activities; identifies, and organizes all subject matter experts and drives cross-departmental implementation teams; works directly with technology project management to meet delivery dates for product development; provides ongoing assessment of interdepartmental involvement and inclusion in project coordination. Qualifications: 1. Minimum of 5-7 years experience as a Program Manager or Project Manager 2. Demonstrated success defining and launching excellent products 3. 3+ years of experience in service provider market 4. Excellent written and verbal communication skills 5. Bachelors degree 6. Technical background, with experience in Telecommunications, Internet, Computers, or Software 7. Excellent teamwork skills 8. Proven ability to influence and coordinate cross-functional teams without formal authority and with minimal supervision 9. Examples and at least one sample of an effective document delivered in the past 10. Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved 11. Knowledge of or interest in people with hearing loss 12. Ability to travel required

		SEC Reporting, Sr.Accountant [+] Expand	Novato, CA	Jul-17-08
	The SEC Reporting Sr. Accountant is responsible for with the preparation of Form 10-K/Q filings and other SEC filings, preparation and analysis of financial statement footnotes the research, presentation and implementation of new or revised technical accounting and reporting pronouncements issued by the FASB, SEC, AICPA and other standard setters. This responsibility would require memorandum preparation detailing the accounting and reporting requirements and the process needed to implement the pronouncement. The individual would then be required to fully implement the pronouncement and ensure compliance with generally accepted accounting principles (GAAP). Areas of Responsibility: 1. Assist with the preparation of Form 10-K/Q filings and other SEC filings, preparation and analysis of financial statement footnotes, variance analysis, and cash flow statements. 2. Review entire Form 10-K/Q for consistency and GAAP and SEC compliance. 3. Research and document technical accounting matters, including SEC regulations, FASB accounting and non-routine transactions. 4. Preparation of position papers related to such issues Ensure compliance with all disclosure requirements included in Forms 10-Q and 10-K with respect to new or revised accounting and reporting pronouncements. 5. Research other public filings to compare disclosure and accounting and reporting policies and practices. 6. Provide training to the Finance and Accounting organization with respect to existing or new accounting and reporting guidance and the establishment of policies and practices. 7. Assist with the preparation and maintenance of a Financial Policies Manual that will outline the appropriate accounting and reporting treatment for policies currently implemented by the Company. This will include the review of existing policies to ensure best practices and compliance with GAAP. 8. Assist in the preparation and review of quarterly earnings releases for accuracy and completeness. 9. Member of Company Disclosure Committee. 10. Assist in the completion of the annual Proxy. 11. Assist with the audit preparation and coordination for the entire company. 12. Assist with special projects when needed Minimum Qualification Requirements: 1. Five to seven years Private or Public accounting experience including SEC reporting. 2. MBA or CPA a plus. 3. Strong inter-personal and communication skills. 4. Ability to communicate clearly and professionally, both orally and written. 5. Strong analytical, organization, planning and project management skills. 6. Strong personal initiative, enthusiasm, results orientation and resourcefulness. 7. Ability to focus and multi task in a fast paced environment. 8. Minimum computer skills necessary to execute the job functions effectively including MS Word, Excel, Power point etc.

		Customer Recruiting Representative [+] Expand	Rocklin, CA	Jul-8-08
	Under the supervision of the Customer Recruiting Manager, the Customer Recruiting Representative will be responsible for qualifying leads by cold calling and teaching customers how to use VRS services. In addition, the ISR will call prospective deaf customers and generate leads for the department. The representative will also be required to maintain accounts through follow up and customer retention surveys. Duties and Responsibilities: 1. Qualify leads provided by Marketing or referrals 2. Market and provide support for VRS Services 3. Convert original equipment to use Hands On VRS 4. Communicate company value proposition to build loyalty, and maintain customer base 5. Provide follow up support for all accounts ( inactive and active ) 6. Other duties may be assigned as needed.

		Text Outbound Marketing Group (OMG) Sales Representatives [+] Expand	Rocklin, CA	Jul-8-08
	Text Outbound Marketing Group (OMG) Sales Representatives are responsible for educating, and qualifying potential customers by cold calling and selling companywide products and services. The OMG representative will call hearing business customers in an effort to recruit hard hearing customers who can benefit from our txt relay product. The OMG representative will also be required to maintain accounts through follow up and customer retention surveys, as well as maintaining accurate records within our Customer Relation Management Database. As a part of our commitment to create jobs for the Deaf and Hard of Hearing communities we encourage Deaf and Hard of Hearing individuals to apply for these positions. Since our Text Relay product will be used to contact our target customers, the candidate does not need to know ASL or have the ability to voice a conversation. The ideal candidate will conduct business utilizing Text Relay. Areas of Responsibility: 1. Making outbound relay calls to our perspective customers 2. Balance quality and quantity of calls to ensure adequate recruitment of new customers 3. Qualify leads provided by Outreach Representatives 4. Market to business customers with the highest potential to employ or provide services to the hard of hearing individuals in an effort to recruit those individuals as our customers 5. Provide follow up support for all accounts 6. Presenting our solutions matching up with the customer’s needs 7. Utilize our sales process by brining customers into our opportunity funnel and close them as a customer Minimum Qualification Requirements: . 1. 1-2 years of Sales experience 2. Results driven with excellent phone etiquette 3. Able to handle high volume and stressful environments 4. Understanding of sales processes 5. Excellent customer service skills 6. Possess confidence in presentation skills 7. Organized 8. Good command of the written English language 9. Good text and typing skills

		Network Engineer [+] Expand	Rocklin, CA	Jul-8-08
	Brief summary of duties: Assist in the development, implementation and maintenance of network communications. Uses knowledge of LAN/WAN systems to help plan and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Assist customer with connectivity issues. Knowledge of Internet Video technology is recommended. Essential duties and responsibilities will include network implementation and network management; testing; configuring active devices; and setup and maintenance of network infrastructure. Will assist in analyzing, designing, and implementing of networking technologies that will address client community needs and can accommodate scalability, security, and redundancy requirements. Will be responsible for maintaining, troubleshooting, and configuration, of networked environment. Minimum Qualification Requirements: 1. Bachelor's Degree or equivalent Industry experience 2. 3-5 years of equivalent experience in Information Systems, and have a minimum of 2 years experience contributing to network administration 3. Cisco Certified - CCNA or better 4. Working knowledge of appropriate network technology and network applications such as TCP/IP, LAN and WAN setup, routing protocols e.g. BGP and CISCO routers, switches and firewalls 5. Working knowledge of packet sniffing tools and analyzing traffic flow down to the port level 6. Working knowledge and understanding of a range of computer and networking software and hardware systems and related technologies 7. Knowledge of computer/network systems infrastructure requirements and standards 8. Knowledge of computer security systems, applications, procedures, and techniques 9. Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software 10. Ability to communicate technical information to non-technical personnel 11. Strong interpersonal and communication skills 12. Strong Documentation skills 13. Strong organizational skills 14. Positive attitude and be able to work in a team environment 15. Must be willing to travel Experience with the following is a plus: 1. Knowledge of H.323 and/or SIP technology 2. H.323/SIP connectivity through Firewalls 3. QoS 4. Video Conferencing MCUs 5. Linux Administration and scripting experience recommended

		Product Manager [+] Expand	Novato, CA	Jul-8-08
	The Product Manager is responsible for driving both product planning and product marketing for assigned segments of the companys relay services (e.g., text relay, video relay, and captioned telephone services). This includes managing the relay products and services through the product lifecycle, gathering and prioritizing product, customer, and business requirements, defining the product roadmap, and working closely with technology groups to develop and deploy products and services. The Product Manager also works with Sales & Marketing groups to ensure that revenue and customer satisfaction goals are met. The Product Manager also ensures that the product and marketing efforts support the companys overall strategy and goals. Duties and Responsibilities: 1. Define the product strategy and roadmap for relay products and services. 2. Deliver MRDs and PRDs with prioritized features and corresponding justification 3. Work with external third parties to assess partnerships and licensing opportunities 4. Be a subject matter expert with respect to the competition 5. Contribute to Business Case development 6. Develop the core positioning and messaging for the product 7. Perform product demos to customers 8. Set pricing to meet revenue and profitability goals 9. Deliver regular revenue forecasts and justifications 10. Drive the development of sales tools and collateral 11. Propose an overall budget to ensure success 12. Brief and train the sales force at regular sales meetings Minimum Qualifications: 1. Minimum of 5-7 years experience as a Product Manager or Product Marketing Manager 2. Demonstrated success defining and launching excellent products 3. 3+ years of experience in service provider market 4. Excellent written and verbal communication skills 5. Bachelor’s degree (MBA preferred) 6. Technical background, with experience in Telecommunications, Internet, Computers, or Software 7. Excellent teamwork skills 8. Proven ability to influence and coordinate cross-functional teams without formal authority and with minimal supervision 9. Examples and at least one sample of an effective document delivered in the past 10. Familiarity/Previous Experience with VOIP service and technology, networking, software development 11. Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved 12. Knowledge of or interest in people with hearing loss 13. Ability to travel required